Privacy Policy for PetPal

1. Overview

PetPal is an AI-powered pet care assistant that helps users access general pet care guidance, feeding suggestions, and photo-based insights.

We respect your privacy and aim to collect only the information reasonably necessary to provide and improve our services.

2. Information We Collect

Information you provide

Depending on how you use PetPal, you may provide:

• Pet-related information, such as pet type, age, breed, or preferences
• Photos or images you choose to upload for analysis
• Messages, questions, or feedback you submit through the app or support channels

Automatically collected information

We may collect limited technical information, such as:

• Device type and operating system version
• App version and basic diagnostic information
• General usage information needed to maintain app performance and reliability

Information we do not intend to collect

We do not intentionally collect sensitive personal information beyond what is necessary to operate the app. PetPal is not intended to collect veterinary records, official identity information, or financial account details.

3. How We Use Information

We may use information to:

• Provide pet care guidance and app features
• Process images you submit for pet-related insights
• Improve app functionality, reliability, and user experience
• Respond to support requests, questions, or feedback
• Maintain security and prevent misuse of the service

4. Sharing of Information

We do not sell your personal information.

We may share limited information with service providers or technical partners only when reasonably necessary to operate, host, analyze, or improve the app. These parties are expected to handle information in accordance with applicable privacy and security obligations.

We may also disclose information when required by law, regulation, legal process, or to protect the rights, safety, or integrity of our users, services, or others.

5. Data Storage and Security

We use reasonable administrative, technical, and organizational measures to protect information against unauthorized access, loss, misuse, or disclosure.

However, no method of transmission or storage is completely secure, and we cannot guarantee absolute security.

Uploaded content may be processed temporarily to provide app features. Retention periods may vary depending on operational, legal, and support requirements.

6. Children’s Privacy

PetPal is not directed to children under the age required by applicable law to provide consent on their own. If you believe a child has provided personal information inappropriately, please contact us so we can review and address the issue.

7. Your Choices and Rights

Depending on your jurisdiction, you may have rights to:

• Request access to certain personal information
• Request correction or deletion of certain information
• Withdraw certain permissions, such as camera or photo library access, in device settings
• Contact us with questions about how your information is used

If you would like to make a privacy-related request, please contact us using the details below.

8. Third-Party Services

PetPal may rely on third-party infrastructure, analytics, hosting, or AI-related service providers to deliver parts of the app experience. These services may process limited information strictly as needed to support app functionality.

Third-party services operate under their own terms and privacy policies. We encourage users to review those policies when relevant.

9. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our services, legal requirements, or privacy practices. Updated versions will be posted on this page with a revised effective date.

10. Contact Us

If you have any questions, requests, or concerns about this Privacy Policy or our privacy practices, please contact us at:

Email: [email protected]

Developer: YXTECH PTY LTD